Refund policy

We offer a 30-day return/exchange window for all customers in Canada and the United States of America. The return window starts from the day the shipment is delivered.

The items must be returned in their original condition and packaging without any signs of usage.

Return and exchange policy


At The Lady Lotus | Femme Lotus, we are committed to offering quality jewelry and impeccable service. If you encounter a problem with your order, please read our return and exchange policy carefully before contacting us.

1. Quality guarantee


We offer a one-year warranty on our jewelry against manufacturing defects and abnormal discoloration due to faulty material or plating. This guarantee does not cover :
Normal wear and tear over time
Damage caused by misuse (hanging, contact with chemicals, shocks, etc.)
Jewelry broken or twisted by inappropriate use.
If a piece of jewelry has a manufacturing defect, we will be happy to replace it while stocks last, or to offer you an exchange.

2. Returns and exchanges


You have 30 days from the date of purchase (or delivery for online orders) to request a return or exchange, subject to the following conditions:

  • Items must be unworn, in their original condition and with their packaging intact.

  • Items must show no signs of use or deterioration.

  • Discounted or promotional items are final sales and cannot be returned or exchanged.

  • Nose and ear piercings are final sales for reasons of hygiene and safety.
    Returns or exchanges after the deadline will not be accepted.

3. Refund conditions


Refunds will only be made in the following cases:


Within 30 days of purchase or delivery under the above conditions.
The item has a manufacturing defect (photo proof required within 48 hours of receipt).

  • The product is out of stock and we are unable to make an exchange.

  • An error has been made in your order.

  • Apart from these situations, no refund will be granted. We favor exchanges for an item of the same or greater value (with payment of the difference if applicable).

4. Promotional items and final sales

Promotional and discounted items are final sales. No returns, exchanges or refunds will be accepted.
Jewelry on sale (more than 10% off) is not covered by the one-year warranty.

5. Damaged jewelry and repairs


Jewelry broken, twisted or damaged by the customer cannot be exchanged or refunded.
If repair is possible, we offer a free repair service to our customers.
If repair is not possible, we will unfortunately not be able to intervene.

6. Returns procedure

If you meet the above conditions and wish to make a return, exchange or repair, please follow these steps:

  • Contact our customer service department at info@theladylotus.com with your order number, a description of the problem and clear photos of the jewel.

  • Please wait for our confirmation before returning the item. Returns without approval will not be processed.

  • Once the item has been received and inspected, we will proceed with an exchange, repair or refund according to our policies.

7. Hygiene-Sensitive Items Policy

For hygiene and safety reasons, earrings and piercing jewelry are not eligible for returns or exchanges, whether worn or unworn.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. We will review your request and provide the appropriate solution.

8. Duties & Taxes

Canada:
No duties or import taxes apply to orders shipped within Canada.

United States:
Orders shipped to the U.S. may be subject to duties or import taxes upon arrival. If applicable, these charges are the responsibility of the customer.

🎄 POLITIQUE SPÉCIALE FÊTES DE FIN D'ANNÉE

Pour la période des fêtes, nous prolongeons exceptionnellement notre délai d'échange :

Tous les achats effectués entre le 15 novembre et le 31 décembre bénéficient d'un délai d'échange prolongé jusqu'au 15 janvier.

Conditions :

  • Cette extension s'applique uniquement aux échanges (pas aux remboursements)
  • Les articles doivent respecter nos conditions habituelles d'échange (non portés, avec étiquettes, etc.)
  • Exception : Les piercings et boucles d'oreilles restent exclus de cette politique pour des raisons d'hygiène

Cette mesure vous permet d'acheter vos cadeaux en toute sérénité et offre à vos proches plus de temps pour échanger leur cadeau si nécessaire.

You can initiate your return here.

For more details about returns, exchanges, or warranty, please visit our FAQ page.